commented on the review
"Sweet Peas Flower Shop on Roncesvalles ".
76 days ago
 Hi Sue,
I am sincerely sorry you did not like the sympathy piece that was done for you. I have found your order, and unfortunately there was no notes regarding a request for lots of greens, only that you didn't want tropical leaves.
If you had called and spoken to one of the florists, I was not made aware of it. I would have appreciated knowing your specific concerns and how best we could address them.
The yardwaste bags were a promotion we did in the neighbourhood, with a very positive response. Our feeling was that we were providing something more useful that a flyer that would have just been thrown away.
We have listened to the feedback from our customers and now ask if they are looking for something more traditional in style, versus a more contemporary design when it comes to sympathy pieces. I think if you were to come back to the shop, you would find that Kristi, our florist in charge of sympathy pieces (who was hired after your order), is very talented and would be able to make something more in keeping with your expectations.
As Sweetpea's grows, we are very receptive to our customers concerns and learn from the feedback we receive.
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